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 Privacy Policy 

Welcome to the WINDLAB website.

Your access to and use of this website and the services available through it are subject to:

(a) these terms;

(b) our Privacy Policy;

(c) the Customer Terms and Conditions; and

(d) any other terms, conditions, notices, or disclaimers displayed on any page of this website, (together with the "Terms of Use").

These Terms of Use constitute an agreement between you and WINDLAB. Please read the Terms of Use carefully. By accessing or otherwise using the website, you acknowledge that you have read and agree with the Terms of Use.

The Terms of Use and those terms implied by law that cannot be excluded by us apply to the provision of the website. No other terms apply. WINDLAB reserves the right to amend the Terms of Use at any time and you should periodically refer to them on this page and elsewhere on the website.

Your use of this website

You must:

(a) comply with the Terms of Use when using this website;

(b) only use this website for personal, domestic, or household use, and not for any commercial purpose;

(c) not use the website for any purpose that is unlawful; and

(d) do anything, or cause anything to be done, which causes any loss or damage to WINDLAB or any other user of this website or supplier or customer of WINDLAB.


 Contents of this website 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on this website, or create any other material using material on this website, without obtaining the prior written consent of WINDLAB.

Trademarks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining the prior written consent of WINDLAB. All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website. The website, products, technology, and processes contained in this website may be the subject of other intellectual property rights owned by WINDLAB or by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms of Use. Your use of this website must not in any way infringe the intellectual property rights of any person.


 External Links 

From time to time this website may contain links to third party websites. These links are provided for your convenience only and do not signify any endorsement, approval, or recommendation of such website(s), their owners, or operators. WINDLAB makes no warranties and accepts no responsibility or liability for the content of any external website(s).


 Third-Party Content 

Certain content provided on the website (including via hyperlink) relates to third party products, services, or information ("Third Party Content"). Third-Party Content is not provided or endorsed by us. Your use of Third Party Content will be on the terms agreed between you and the relevant third party supplier.


 Accuracy of Information 

The content of the pages of this website is for your general information and use only. It is subject to change without notice. While we use reasonable care and skill in providing the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials (including Third Party Content) found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.


 Disclaimers and Limitation of Liability 

Certain statutory warranties under consumer protection laws will be implied for the benefit of consumers. Nothing in these Terms of Use is intended to exclude or restrict the application of such laws but WINDLAB does not give any guarantee or warranties or make any representation of any kind, express or implied, with respect to use of this website outside these laws.

Subject to claims available under consumer protection laws:

(a) WINDLAB is not liable to you or anyone else (for any loss or damage (including specific, indirect, consequential or economic loss) however caused and which is suffered directly or indirectly in connection with the use of this website.

(b) WINDLAB is not liable for disruptions to this website.

(c) WINDLAB is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or an external site. You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems.


You acknowledge and agree that in no circumstances will we be liable to you for any indirect, incidental, special, and/or consequential losses or damages (including any loss of profits) in connection with:

(a) the use of or access to, or any inability to use or access, the website, or any material on the website

(b) unauthorized access to or alterations of your transmissions or data

(c) statements or conduct of any third party on the website;

(d) any goods or services purchased through this website.


To the extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is restricted, at our option, to:

(a) in the case of services supplied or offered by us:

(i) the re-supply of those services; or

(ii) the payment of the cost of having those services re-supplied; and

(b) in the case of goods supplied or offered by us:

(i) the replacement of the goods or the supply of equivalent goods; or

(ii) the repair of the goods; or (iii) the payment of the cost of having the goods replaced; or

(iv) the payment of the cost of having the goods repaired.



You must indemnify, and keep indemnified, WINDLAB in connection with any loss or damage we suffer, or any costs incurred, in connection with your breach of these Terms of Use or any other legal obligation by you or your use of or conduct on the website.


 Changing the Terms of Use 

We may change these Terms of Use at any time by publishing an updated version on this website. Your continued use of the website following any change will indicate your acceptance of the change(s). If you do not agree to the Terms of Use at any time, you are not authorized to access or use, and must immediately cease accessing or using, the website.


 Customer Terms 

The making of bookings, changing or canceling bookings, use of the WINDLAB services and facilities, and purchasing gift vouchers is subject to the Customer Terms and Conditions.



These Terms of Use are governed by and must be construed in accordance with, the laws of Malaysia.


 Contact Us 

Please contact us at or just call us or WhatsApp us @ +6012 224 4342 if you have any questions, comments, or concerns.



This Privacy Policy explains how we collect, use, and safeguard your personal information.


The information that we collect

We collect any information that you voluntarily provide to us, whether through our website or in any other way. This includes information that can identify you ("personal information"), including but not limited to your name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). If you do not provide all or part of the information that we request from you, WINDLAB may not be able to provide you with the services or assistance that you require.

Occasionally, you may need to provide personal information about other individuals to us (e.g. about other people who will be using our services as part of your booking). If so, we rely on you to inform those individuals that you are providing their personal information to us and to direct them to this privacy policy.


Why we collect and how we use your personal information

We collect and use your personal information so that we can provide you with the services or assistance that you request from us. Such collection and use may include, but is not limited to:

(a) Processing your orders including bookings, gift vouchers, merchandise, and membership.

(b) Providing confirmation of your booking and advise of any changes or additional information.

(c) Verifying your identity.

(d) Seeking feedback or responses to surveys.

(e) Addressing any issues or complaints that are brought to our attention.

(f) Resolving any disputes.

(g) Sending you direct marketing and promotions that assist us in providing our service.

(h) Measuring interest in our products, services, and website.

(i) Notifying you of special deals, promotions, and offers based on users' interests plus other news on WINDLAB including updates of new, or enhanced products and services. You will also be given the option to sign up for our email newsletter. Once subscribed you are also given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe button at the bottom of the relevant email.


Our Commitment To The Security of Your Data

We are committed to the privacy of the information you provide to us. It will in no way be sold to any other party. Information collected, along with serial numbers of items purchased, may be retained in our database for verification purposes only. We secure your information during transmission by using Secure Sockets Layer (SSL) encryption.



We may share your information with:

(a) our third party suppliers who provide services or functions on our behalves, such as credit card processing, marketing, distribution of surveys, or customer service;

(b) our business partners with whom we may jointly offer products or services;

(c) companies within our corporate group; and

(d) Government and Law Enforcement Agencies, if we are requested to do so.


In addition, we will not share your information with any other third parties unless:

(a) you consent to the disclosure;

(b) we are required to share your information in order to comply with the law or to comply with a court order or subpoena;

(c) in our view, it is necessary to enforce the Terms of Use of this website or to protect the safety and security of our users or our website.

By providing us with your personal information, you consent to the disclosure of your personal information as described above.


Accessing and updating your personal information

If you have an account you can access your personal information by selecting the Sign in link at the top of the home page and entering your username and password. In all other circumstances, you can access your personal information by contacting WINDLAB directly.


Collection of information other than personal information

When you visit our website or click on one of our links, we may automatically record anonymous information such as your I.P. address, operating system, browser version, date and time of your visit, pages you accessed, and information you downloaded. We use this information to generate usage statistics, ensure that our website and emails are accessible to the widest possible audience, and to assist in improving the quality and usability of our website. We may also use I.P. addresses to track abuse of our system.


Third-party links

This website (and our emails) may contain links to other sites. WINDLAB is not responsible for the privacy practices or the content of such websites.


How we protect your personal information

To assist with safeguarding the personal information that we hold, we have implemented certain administrative, technical, and physical security procedures. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. We also secure your information during transmission by using Secure Sockets Layer (SSL) encryption.


Transborder dataflows

Please be aware that your information may be transferred to, stored, and processed in a jurisdiction that is outside Malaysia. The data protection and other laws of such jurisdictions might not be as comprehensive as those in Malaysia, but please be assured that we take steps to ensure that your privacy is protected. By using our services and providing information to us, you consent to your information being transferred as described in this privacy policy.


Notification of Changes

WINDLAB reserves the right to modify this privacy policy. For this reason, you should regularly check our policy to ensure that you are up to date on our policy. Should we make material changes in the manner we handle your personal information, we shall notify you by a prominent notice on the home page.


Contacting the web site or webmaster

If you have any questions about this privacy policy, you can contact WINDLAB at

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