FAQ General.
FAQ General.
Off-Peak: Allows you to book Monday to Friday excluding Malaysia National and Selangor Public Holidays, and the entire months of January, July, August and December.
Peak: Gives you the flexibility to book any day.All bookings and participant numbers are subject to availability. We highly recommend booking all participants in advance. This will help avoid any potential disappointment on the day, as spaces can fill up quickly. Plan ahead to guarantee a smooth and enjoyable experience for everyone in your group.
Each flight lasts 50 seconds, equivalent to an outdoor skydive from 14,000 feet. Every participant will enjoy at least two flights.
The entire experience takes approximately 1 hour and 45 minutes, including check-in, training, gearing up, and flying. If you have booked for more than 16 people or have rented the function room, please allow extra time.
We require parents or guardians to be present throughout the experience. If they prefer not to fly, they can enjoy watching the action from our free viewing gallery. Should they wish to join in the flying, we can include them in your session at our standard rate (please refer to the beginner/first-timer rates page). Additionally, parents or guardians must complete the waiver form for any participants under 18 years old.
Shoes: Please wear closed-in, laced-up shoes such as sneakers or joggers. The shoes must be well-fitted and we must be able to tie a double knot with the laces. If participants do not have appropriate footwear, shoe rental is available for RM15 per person.
Clothing: Wear comfortable clothing. A flight suit will be worn over your outfit. We don't recommend wearing collared shirts.
Hijab: If you wear a hijab, it will be replaced with one of our custom-made flight hoods, designed specifically for our activity.
Hair: If you have long hair, we recommend tying it up and tucking it under the provided helmet to prevent knots and tangles from the wind.
Jewellery: Before flying, you will need to remove all jewellery and loose items, such as necklaces, rings, phones and earrings. Free lockers are provided for your convenience.Unfortunately, we do not have any female instructors available at this time.
The High Ride is a special skill that only certain instructors can perform, as it requires years of training to master. Due to the physically demanding nature of this maneuver, these instructors are unable to offer High Rides in every session. Additionally, instructors receive a commission for each High Ride they perform as a token of appreciation for their hard work and dedication.
All participants booked into your session will enter a holding area, where they will take turns flying in our flight chamber.
Please note that all loose items, including phones, cameras, and GoPros, are not allowed in the holding area or flight chamber. Once a session starts, participants cannot exit the holding area.
Rest assured, we will capture photos and videos of your experience, which will be available for purchase afterward.
However, occasionally we may encounter technical difficulties that prevent filming.
Alternatively, you can bring a friend or family member who is not participating to capture the action from our free viewing gallery.
Yes! You can wear the flight goggles over your glasses.
WINDLAB's first concern is for your safety – so tricks and flips are done by experienced flyers. Everyone starts off flying on their belly, but we can help you gain the experience you need to work towards flying like the pros.
Safety is our top priority. Every aspect of the wind tunnel design has been carefully considered to create a fully controlled environment. Our highly-trained instructors are with you at all times during your flight, to give guidance and reassurance.
Little kids, old timers, and everyone in between. Flyers can be as young as 3 years old, with no upper age limit. Children under 18 years of age need to have a parent or guardian’s signature on their waiver.
You don’t jump from the top—instead, you gently lean into the wind with your instructor’s guidance, and the airflow lifts you smoothly off the ground.
There’s no experience required, so beginners, intermediates and experts can all fly. Of course, you need to be in good health and physical condition. If you’ve had recent surgery, or back, neck or heart problems, please contact us before booking to discuss your suitability. Anyone with a history of shoulder dislocations, current hard plaster cast, pregnant or under the influence of alcohol or drugs is unable to fly. Please Click here to read the General Restrictions.
Our facilities are wheelchair accessible and we can fly people with certain physical disabilities, including amputation and paraplegia. Please contact us for details - we'd love to get you flying!
If you are under 180cm tall, the weight limit is 105kg.
If you are 180cm or taller, the weight limit is 115kg.With our WINDLAB beginner packages we normally only fly people individually in the tunnel, one-on-one with their instructor.
If you're coming with a friend or family member, you can book into the same 'session'. This means you'll train and gear up together. During the session, each of you will take turns flying one-on-one with the instructor, while the other waits in the holding area.
For those who prefer to watch, we have a free viewing gallery.
Enjoyed your first flight? Consider our Return Flyer packages to upgrade your skills. Once you have mastered the necessary skills and can fly at similar wind speeds, 2 or more people can fly together. Ask your instructor for more details after your first flight.Please arrive 1 hour before your scheduled flight time. This allows time to check-in, sign waivers, pre-flight briefing and gear-up.
When planning your journey to our facility, please also allow extra time for traffic, parking and time to locate our facility within 1Utama Shopping Center.Yes. You should remove any items that might flap around or become loose, such as earrings, necklaces, bracelets, watches, rings, pins and hair accessories. In addition, you should remove everything from your pockets. We do have FREE lockers available for your use.
Yes. We have a viewing platform, and it’s free to watch whether you’re with someone who is flying or just wanting to check it out yourself.
All first-time flyers are required to take the training class. You’ll get a lot of important and helpful information. If you’ve flown with us within the last 2-weeks, you don’t have to do the training session again and can book a flight as a Return Flyer.
If you have fewer flyers than the maximum your group package can hold, then we just split the extra flight time between you. So if someone can't make it last minute or you don't have 10 kids for the party package - no problem, more fun for the rest!
If you return to WINDLAB within 2-weeks of your flight, you can fly without having to complete the training and save money with the Return Packages (X packages). Return packages must be purchased and flown within 2 weeks of your last flight. We also have a range of Experienced Flyer packages that we sell by the minute. TOP TIP - learn to fly with others and split the cost.
We recommend you make a flight reservation in advance to guarantee availability. Due to the popularity of indoor skydiving, some sessions sell out quickly. We may be able to fit you in a later session, so it’s always worth checking.
Our First-Time Flyer packages include your training session, use of a flight suit, goggles, helmet and earplugs, plus one-on-one assistance from your instructor during your flight.
No worries! Just purchase an additional WINDLAB Individual Package and book it in the same session.
Yes! We fly groups of up to 200 people. Bring your company for team building, family & friends, association or other large group to WINDLAB. We can help you with all the details, from planning to catering. Check out our Group packages.
Indoor skydiving was originally developed to allow experienced skydivers to train, whatever the weather. These days, it’s soared in popularity around the world and become an adventure sport in its own right.
If you’re interested, our instructors can help you improve your flying skills and master the maneuvers required for international competitive events.
It’s a large glass tunnel that extends skywards with powerful electric fans. When these operate, air is drawn up through the tunnel, creating a cushion of air that you can fly on. The amount of airflow is precisely controlled to ensure that it matches the experience level of those in the tunnel.