TERMS OF SERVICE
Terms of Service
In light of the current COVID-19 situation, we have set up a dedicated page here to further inform you of our operational procedures.
Contents of this Website
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Statement of Risk
All flyers must complete the Waiver of Liability, a legal contract between the flyer and WINDLAB before flying. This contract ensures all flyers understand the nature of the sport of body flight, and the risks involved and include a waiver of liability.
As a legal contract, it must be completed accurately by the flyer or parent/guardian as applicable. Refusal to complete the Waiver of Liability will result in the inability to participate and forfeiture of any flight purchases, which are non-refundable.
Flyers must bring appropriate identification in order to validate their Statement of Risk. Parents of children under 18 must provide identification to validate their right to execute the contract on behalf of the child flyer.
Your reservation time is your scheduled flight time. This means that first-time flyers should arrive 1 hour before their scheduled flight time and return flyers must arrive 1/2 hour before their scheduled flight time in order to complete any paperwork and attend the training session as necessary. In order to fly, the customer is responsible for arriving in time to complete the necessary paperwork and training and must be:
• In appropriate physical condition
• In appropriate clothing, including properly fitting lace-up athletic shoes and clothing that can fit below a jumpsuit.
• With appropriate state identification or passport
• Must complete a Waiver of Liability
Our schedule rarely permits the rebooking of missed appointments.
Cancellations require 48 hours’ notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, WINDLAB may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.
Customers with repeated cancellations or no-shows may lose flight privileges.
WINDLAB cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of WINDLAB, nor for expenses related to scheduled reservations.
Who Can Fly?
• 3 years old and above
• Not Pregnant
• Not under the influence of alcohol or drugs
• Under 105kg if under 180cm, under 115kg if over 180cm
• Not wearing a hard plaster cast or has not suffered any recent broken bones
• Does not suffer from any neck, back, or heart conditions
• Has not previously suffered from a dislocated a shoulder
• Has not undergone any recent surgery
• Has signed our Statement of the Risk waiver form
• Anyone under 18 must be accompanied by an adult. Management reserves the right to refuse service to anyone at any time. Please arrive 1 hour before your flight time
What to Bring
• Your booking confirmation reference number
• Your gift voucher, if booked through an external company
• Some money to purchase any merchandise, media, or additional flights.
• Lace-up, sports shoes. We also have shoes available to hire for a small fee.
• Comfortable clothing – we advise not to wear a shirt with a collar or a skirt or dress.
• Something to tie long hair back and a hairbrush is advised.
• Leave your jewelry at home as you will be asked to remove all of it.
• Your photograph and video may appear on our website. WINDLAB reserves the right to use your image in any promotional or advertising material.
• WINDLAB may send you offers, promotions, and details of exciting new projects from time to time. If you do not wish to receive these please tick the relevant box when completing the waiver form.
Cancellation and Rescheduling
• You may reschedule bookings of less than 30 minutes (flight time) free of charge with a minimum of 48 hours notice by emailing email@example.com or just call or WhatsApp us @ +60 12-224 4342.
• Rescheduling of bookings of less than 30 minutes within 48 hours will incur a fee of RM20 per person or RM50 for each group package of fewer than 30 minutes.
• Bookings of 30 minutes tunnel time or more (per day) require a minimum of 7 days to reschedule free of charge.
• Bookings of 30 minutes tunnel time or more (per day) rescheduled within 7 days will incur a fee of RM150 per 30 minutes rescheduled.
• There will be no refund for cancellations.
• There is no charge to transfer the flight to a friend and this can be done on arrival.
• If you fail to arrive for your flights, your booking will be void and no refunds will be issued.
• Flyers who arrive late and consequently miss the pre-flight briefing will be subject to the rescheduling fee. Please note the next available flight, may not be on the same date as your booking.
• WINDLAB does not offer refunds, wholly or partially. Please make sure you agree to the terms and conditions before purchasing your flight.
• If your video footage does not play, please contact us within 28 days so we can issue you with a replacement. After this time we will not guarantee the footage will be available and no refunds will be available.
• If due to a technical error we are unable to provide you with your pre-purchased video or photo, we reserve the right to substitute the item with a product of equal value.
• Gift vouchers must be booked and flown before the expiry date shown on the voucher
• A gift voucher can be redeemed at WINDLAB 1 UTAMA only
• Expired gift vouchers will not be accepted.
•At WINDLAB's discretion, customers may book their voucher for a date up to 3 months after the expiry date for a cost of RM20 per voucher. This only applies to vouchers issued by WINDLAB and not external gift experience companies.
• If your WINDLAB voucher expired 3 months ago or more the voucher cannot be extended under any circumstances.
• The 10 Flights X and 4 Flights X gift vouchers must be redeemed within 3 months of the initial purchase date and are non-transferable.
• WINDLAB gift vouchers cannot be redeemed for cash and cannot be refunded. If you are unable to use your gift voucher you may transfer it to another flyer.
• Gift Vouchers are like cash – if you lose your voucher number there is no refund. Failure to show on your scheduled date and time will render your voucher invalid. Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and no replacements are available. If your voucher is lost or stolen you are unable to redeem your flight and will be required to purchase a new voucher.
• Customers are not able to upgrade their package to a higher value package. No refund value will be issued for flying a lower value package.
• WINDLAB does not offer refunds, wholly or partially. Please make sure you agree to the terms and conditions before purchasing your gift voucher.
• WINDLAB reserves the right to cancel flights at short notice due to mechanical failure, unscheduled repairs, maintenance, or anything outside of our control.
• In the event that WINDLAB does cancel your booking, it will be rescheduled at the next available timeslot. No Refund will be available.
• Introductory packages for First-Time and Repeat Flyers are measured in Flight Time. The customer will have the opportunity to fly for the amount of time allocated for the particular activity purchased. Time consumed entering and exiting the Flight Chamber from the Staging Area counts as Flight Time.
• Advanced Flyer packages are measured in Tunnel Time. Tunnel time begins when the doors close and ends when the doors open. System start-up, shut-down, and flyer transition time will reduce the amount of useable flight time.
• Use and sharing of Tunnel Time is the responsibility of the purchaser and/or flyers. WINDLAB and its instructors and coaches will make every effort to maximize the useable Flight Time but are not responsible for any unusable time.
• Any disputes regarding the amount of Tunnel Time must be made to the manager on duty and WINDLAB will make every effort to review complaints using the video recording system. In the event that the complaint is determined to be valid, WINDLAB will compensate the purchasers/and or flyers with additional Tunnel Time and/or a partial refund at its sole discretion. A complaint is considered valid if Tunnel Time delivered is more than five seconds less than the Tunnel Time purchased, according to the video recording.
• WINDLAB will set the rotation for each flight session to provide a break of not less than 30 seconds for advanced flyers between flights for each booking of 2 minutes or more. If you would like a different length of break you may propose your own rotation which WINDLAB may, in its absolute discretion, implement for the flight session.
• In order to qualify as a return flyer you must have flown with WINDLAB within the last 3 months. You may have to provide a booking reference number or your certificate to prove this.
• Return flyers are eligible to purchase ‘Experienced Flyer’ packages if they have completed a first-timer and return flyer package with WINDLAB (no longer than 3 months ago), hold a current skydiving license, or be an experienced tunnel flyer.
• All flyers must complete a WINDLAB ‘first timer’ package before purchasing a ‘return flyer’ or ‘experienced flyer’ package or a WINDLAB package unless you hold current skydiving (sport) license
An ‘experienced flyer’ is defined as...
- someone who has flown more than 30 mins in a wind tunnel or;
- someone who has flown 3 or more return packages or;
- someone who currently holds valid skydiving (sport) license
Anyone who falls into one or more of the categories above no longer qualifies to fly/use ‘first timer’ or ‘return flyer’ packages.
• When advanced flyer block time is booked, the clock will be continuously rolling. Please be courteous to other flyers and exit when your flight time is finished.
• An instructor may stop the flight or remove a flyer from the wind if he deems the flyer to be dangerous. A refund will not be issued if this occurs.
• Flyers must declare their flight plan to the relevant instructor before the flight session.
• Flyers must request spotting or coaching at least 14 days in advance. WINDLAB will make every effort to accommodate requests and will inform guests at the earliest available opportunity if a spotter cannot be found.
• All WINDLAB coaching must be paid in advance to confirm the coach.
Frequent WINDLAB Packages and Team Accounts
• Advanced Flyer packages can be booked by individuals or a team account can be established.
• Team accounts can have up to 5 account holders and at least one account holder must be flying at all times when the Team account is in use.
• Customers wanting to fly when the account holder is not flying will need to purchase a separate package under their own name.
• Advanced flyer packages can be split across multiple sessions.
• Account holders are responsible jointly and severally for the account, for any costs incurred against the account, and able to book tunnel time against the account.
• Any value on an account will be valid for 12 months from the deposit date or 12 months from a specified date at the time of purchase. See Advanced Flyer Account Terms and Conditions for more information.
Buy 5 Hours, Get 1 Hour Free Deal
• Purchase 5 hours and receive 1 hour free of charge
• The "Buy 5 Get 1 FREE" promotion is available to purchase from Monday, 1st April 2019. The sale will end at management's discretion.
• This promotion at any time can be ended or extended at WINDLAB management discretion.
• To secure this deal, immediate payment is required and time cannot be "reserved" for later payment.
• Time purchased is valid for 12 months from the date of purchase/payment.
• Promotion is limited to 1 customer per package.
• This promotion cannot be used in conjunction with any other existing deals, discounts, specials, or flash sales.
• Coaching from WINDLAB staff is NOT included, but can be purchased additionally for RM8 per minute (RM480 per hour)
• The person who purchases the time must be in the wind (flying) for the duration of the time purchased.
• If the total amount of hours is purchased at the off-peak rate (Mon - Fri) they cannot be flown during peak hours (Saturday and Sunday).
• If the total amount of hours are purchase at peak rate and flown in off-peak time slots, NO refunds or credits will be given.
• This promotion is not limited by amount purchased and bonus hours will be credited based on how many multiples of 5 are purchased (ie: purchase 20 hours and you will receive a total of 24 hours credited to your account)
• ALL time MUST be purchased as EITHER peak or off-peak rates (no mixing of rates is allowed). The bonus hour will be credited to the corresponding rate.
• The promotion is available to both MyKad and non-MyKad cardholders.
• All regular flight terms and conditions apply.
• Flyers may bring their own coaches. The coaches must take a hands-off approach
• A rescheduling or cancellation fee of RM50 applies to all coached sessions cancelled within 48 hours of the flight time. This applies to coaches booked through WINDLAB only. This fee will be in addition to any tunnel time rescheduling fees.
• Coaching requests must be made by emailing: firstname.lastname@example.org
• From time to time WINDLAB runs special events, camps, and competitions that require a certain level of skill. WINDLAB reserves the right to refuse to allow flyers to participate in such events if they do not have the appropriate level of skill. Flyers should discuss the necessary skill level before booking into such an event.
Our best effort is made to ensure all reservations can be honored. WINDLAB is a mechanical device which may occasionally require unexpected maintenance. Reservations cancelled by WINDLAB may be rescheduled based on availability and customer preference. Rescheduling of Tunnel Time cancelled by WINDLAB may or may not be available at the rates and/or schedules that are compatible with the customer’s schedule. WINDLAB will make every effort to reschedule under the same terms wherever possible.
Personal Items and Use of Lockers
Safety of customers, instructors, and the equipment will require all personal items to be removed prior to your flights, including all jewelry, bags, wallets, coins, papers, tissues; nothing can remain on the flyer’s person except shoes, clothing, and the supplied flight gear.
For the convenience of our customers, WINDLAB provides lockers in which personal items can be stored. WINDLAB will not be responsible for the loss or theft of any items on the premises, including from the lockers. We encourage our customers to leave all items of value at home or with a trusted spectator during flight sessions.
Accuracy of Pricing and Online Bookings
We do our best to provide accurate pricing information in our advertisements, web site, quotes, and online booking system. All sales are subject to current pricing and review by management. Sales made at incorrect prices, whether the fault of the customer, representative of WINDLAB, or computer system error, will not be honored.
It is the customer’s responsibility to retain all information related to Credit on Account (including Gift Vouchers, Gift Cards, Flight Passes, Flight Cards) and/or the associated serial numbers as applicable. Please treat these items as if they were cash. Lost items and/or serial numbers cannot be replaced or redeemed.
Customers are responsible for the use of their personal information with regards to setting, changing, or canceling reservations. Customers are advised to safeguard any computer login information, passwords, gift certificates, gift certificate codes, or any other identifier that is linked to their customer account and/or reservations. The use of any of the information to book, change, or cancel any reservations by the customer or any other person, is the responsibility of the customer.
Voided credits, due to a loss in the mail, cancelled sale, or incomplete payment have no value and will not be honored under any circumstances. Charge-backs, stopped cheques, or any other invalid or incomplete payment will result in the voiding of the corresponding purchase(s).
WINDLAB is not responsible for undelivered or delayed mail.
Photo and Video
Video & Photo Terms and Conditions: Video’s and photographs purchased from or supplied by WINDLAB remain copyright to WINDLAB and its related bodies corporate who own and retain the right to the footage and photographs. These may be used for company marketing purposes, and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including the promotion of any supplier or any supplier’s products or services without WINDLAB prior permission. Please be advised that, should there be any technical issues relating to camera/ dubbing equipment, no warranties can be made against the individual indoor skydive as the filming and indoor skydive are two separate products. All Videos recorded by WINDLAB will be tested on the day of your flight. Videos are made available to all purchasers for viewing on that same day, should you wish to view it. Your acceptance on the day of the Video will be deemed as your approval of the Video being in full working order. No refunds will be made available after your departure from our offices.
Please contact us at email@example.com if you have any questions, comments, or concerns.
Acceptance of these Terms and Conditions: Be advised that once you tick to accept the Terms and Conditions on the online booking form, it is received by WINDLAB and serves as authorization of your payment and acceptance of the terms and conditions stated. You also agree to further indemnify WINDLAB, its associate companies, directors, and associates against any risk or action related to your participation in indoor skydiving.